SHIPPING & RETURNS

SHIPPING POLICY

At Quakie Ridge Outdoors, we are committed to providing our customers with excellent service.

We offer free shipping on all orders over $50, and a flat rate of $10 for orders under $50.

We use only the best packaging materials to ensure that your order arrives in perfect condition.

Our shipping methods include USPS and UPS, and we aim to deliver your order within 5-7 business days.

RETURN & EXCHANGE POLICY​

We want you to be completely satisfied with your purchase from Quakie Ridge Outdoors.

If for any reason you are not satisfied, we offer hassle-free returns and exchanges within 30 days of purchase. To initiate a return or exchange, please contact our customer service team by phone or email.

Please note that all returned items must be in new and unused condition, with all original tags and labels attached.

Shipping & Returns

Handling & Insurance Charges

For U.S. orders and shipping with Quakie Ridge Outdoors, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States. Freight is prepaid to the Contiguous 48 States on regular ground service only, excludes target load ammo (see below). Orders shipping to AK & HI or any customer requesting a different ship via than UPS or FedEx ground will pay actual freight. We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Each order will have a Non-Refundable $12.95 handling insurance charge for Internet orders and a $14.95 handling and insurance charge for mail, phone or fax orders added, excluding AK & HI orders, or any order where the customer pays actual freight & insurance. This charge is per order. If items are backordered there will NOT be another handling and insurance charge. In order to keep shipping costs down, we reserve the right to ship backorders via our method of choice. On any refused package(s) the customer is responsible for outgoing and return shipping charges, including hazardous materials fees.

 

Backorder Shipping Charge

All backorder items ship separate from the in-stock order and will NOT have another handling and insurance charge. In order to keep shipping costs down, we reserve the right to ship backorders via our method of choice.

Signature Required Shipping

Non-Hazardous Shipments normally have an Indirect Signature Required for delivery. All Hazardous, Air shipments, and shipments of $1000 or more will have an Adult Signature Required for delivery. All Non-Hazardous Ground Shipments between $500 and $1000 will have an Adult Signature Required as part of the Handling & Insurance Charges (No Additional Charge). For Non-Hazardous Shipments under $500 there is an Optional- Adult Signature ($5.25): To help ensure that your package will not be stolen, misplaced or left in the hands of minors. This requires that an adult of at least 21 years of age is available to sign for your order upon delivery. When adult signature is purchased you must be home to receive your package.

Adult Signature Required

Hazardous Shipments

Air Shipments

Orders $1000+

Non-Hazardous Ground Shipments between $500 - $1000

Optional Adult Signature - $5.25

Non-Hazardous Shipments under $500

You should request the Optional Adult Signature Required ($5.25) if you live in a dangerous neighborhood, believe you may have been a victim of fraud, have had a package stolen from your property, or have any concern what-so-ever. Graf & Sons, Inc. will not be responsible for any lost or stolen packages that are shipped without an Adult Signature Required.

 

Hazardous Material

Hazardous Materials cannot be shipped via US Mail.

Powder, primers & liquid cleaning chemicals over 1 quart, will be charged a $23.50 hazardous material fee per package.

Any hazardous materials (primers, ammo) shipped via Air will be charged a $140 hazardous materials fee per package. Air Haz is shipped only by UPS.

International Shipping & APO/AP Addresses

We do accept orders from international customers. NOTE: We require a $250 minimum order. All freight is billed to the customer. We will normally ship via Parcel Post, Air Parcel Post, FedEx or Freight Forwarder. Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals. A Department of State export license is required to export rifle & pistol ammunition & components. Some other items such as scopes, shot shell ammunition & components, & gun parts may also require export licenses to certain countries. On any order under $1000 requiring an export license, we will charge a $50 processing fee. Please contact our International Sales Department at export@grafs.com with any questions or comments. 
 
Quakie Ridge Outdoors is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address. 
 
If you are a dealer outside of the United States and would like to order from Graf & Sons, please send us a copy of your dealer's license or re-seller's permit (subject to approval). If you are not a dealer, but you know one in your area, please take this information to them. Ask them to send us a copy of their business license and we will send them the necessary information. 
 
Our mailing address is:
Quakie Ridge Outdoors
Attention: International Sales

3388 S 250 W

Nibley, Utah

84321

Phone: 435-757-0198

Alaska, Hawaii & P.O. Boxes

Orders shipping to AK & HI are charged actual freight & insurance. Ammunition and primers can NOT be shipped via USPS, these items must be shipped via Fed Ex or UPS and the Air Hazardous Mat fee ($140) is imposed when selecting this method. Powder can only be shipped via freight forwarder to Alaska and Hawaii. We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Please call us at 800-531-2666 if you would like a quote on freight charges before placing an order.

Order Confirmation E-mails

Within minutes of placing your online order, Graf & Sons will send a confirmation that your order has been received.

 

Returns & Exchanges

We want you to be pleased with your purchase, but if something isn't correct, let us know. If you need to return a product, we will make every reasonable effort to satisfy you. For all returns, please contact Customer Service prior to shipment at 800-531-2666, extension 3, or e-mail at customerservice@grafs.com and we will make arrangements to correct your order. We will process your return and issue you a Return Authorization Number.

ABSOLUTELY no returns on used items, items not in resalable packaging, or without obtaining a Return Authorization (RA) number, which expires 30 days after issuance. We do not accept returns on Loaded Ammunition, Powder, Primers, Scopes that have been Mounted, Clearance Items or Special Order Products.

A 10% restocking fee ($100 maximum) will be charged on ALL returns except those where we have made an error. We'll gladly accept returns for any Graf & Sons order upon receiving your items within 30 days of the Invoice date (some Exclusions apply see our full Exclusions List). We regret that we do not refund original shipping costs with the return. Returns may be subject to a 10% restocking fee.

 
To return product to Quakie Ridge Outdoors, please follow these instructions: 
 
1. Contact Quakie Ridge Outdoors to receive your Return Authorization Number.
2. Repack merchandise.
3. Ship the package to us: Quakie Ridge Outdoors 3388 S 250 W Nibley, Utah, 84321

Phone: 435-757-0198

 
It takes up to 30 business days to process the return. Credits will be issued according to the method of payment when the order was placed. (Example: credit card orders will be applied back to the credit card; Open Accounts are credited on the account; Cash orders will be credited with a check) We will notify you once your return has been processed. Please note that your financial institution can take up to seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

Picking Up An Order

Pick up local orders at the retail store, 3388 S 250 W Nibley, Utah 84321

Call ahead (435-757-0198) and they’ll have what you need ready when you arrive.

Hours (Mountain Standard Timezone): M-F, 8am - 5pm.

 

Product Warranty

For the quickest resolution to any problems related to product defects or other warranty issues, please contact the manufacturer. 

Change of Delivery Address

Quakie Ridge Outdoors will no longer permit our customers to change a delivery address once your shipment has left our premises. If you need an alternated delivery address or change of delivery address once a package is shipped, please call 435-757-0198 and we will give you assistance.